Complete your IATA certification in just one intensive week. Master travel-specific customer service skills — the communication, loyalty-building and difficult-customer techniques that top aviation employers in Bahrain and the GCC specifically seek.
Fees · Next Batch · Eligibility
Practical, immediately applicable skills for every customer-facing aviation and travel role in Bahrain and the GCC.
Master communication techniques across all channels — in-person, phone, email, WhatsApp and social media — for aviation and travel contexts.
Build and maintain lasting customer relationships that drive repeat bookings, referrals and long-term revenue for your organization.
Turn difficult, upset or demanding customers into satisfied clients — using professional de-escalation and resolution techniques.
Apply evidence-based coping and stress management strategies proven to help frontline aviation professionals perform under pressure.
Upon passing, you receive the IATA Award of Completion — recognized by airlines, travel agencies and tourism employers worldwide. Add it to your CV and LinkedIn to stand out in every aviation job application.
The Serving the Travel Customer course at Akbar Training Center WLL Bahrain is a focused, intensive IATA-certified program that equips travel and aviation professionals with the customer service skills that top employers across Bahrain and the GCC specifically seek when hiring frontline staff. Completed in just one intensive week — 20 hours — this program delivers remarkable value and immediate career impact for anyone working in or entering travel, airline, airport or tourism customer service roles.
Customer service quality is one of the primary differentiators between aviation brands competing for loyalty in Bahrain's market. Gulf Air, international airlines, travel agencies and hotel brands operating in the Kingdom invest significantly in staff who demonstrate measurable customer service competency — and the IATA Award of Completion in Serving the Travel Customer is the internationally recognized credential that validates that competency to employers around the world.
One week. 20 hours. One globally recognized IATA credential. The Serving the Travel Customer course is the fastest way to add a certified IATA qualification to your CV and immediately stand out in Bahrain's competitive aviation job market.
The program covers six key modules over twenty intensive hours. Students begin with the critical importance of customer service in travel and tourism — understanding why service quality directly impacts revenue, reputation and customer retention. The course then progresses through effective communication techniques across all channels (in-person, phone, email and social media), the role of technology in enhancing customer service delivery, proven strategies for building and maintaining customer loyalty, professional approaches to managing difficult and upset customers, and evidence-based stress management and coping techniques for high-pressure frontline aviation environments.
For freshers entering the aviation industry, this course provides the edge that differentiates them from other candidates. For experienced professionals, it provides the formal certification that supports promotion, pay increases, and career advancement into senior customer service and team leader roles. The IATA Award of Completion is recognized by 300+ airlines and employers in 190+ countries — it is the international benchmark for customer service competency in aviation and travel.
New batches begin regularly throughout the year. Contact Akbar Training Center via the form on this page, WhatsApp +973 3468 5558, or call +973 7795 2201. Both online and in-person options are available from our Diplomatic Area, Manama centre.
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