Serving the Travel Customer

Professional customer service training designed specifically for the global travel and tourism industry.

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Course fees • eligibility • next batch

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Serving the Travel Customer

Master travel-specific customer service skills that directly impact business retention and client loyalty.

Learn communication, technology handling, loyalty-building, and difficult customer management — all tailored for aviation and tourism professionals.

  • Practical & immediately applicable techniques
  • Travel-focused scenarios & challenges
  • Build customer satisfaction & loyalty
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Get Course Details

Fees • Eligibility • Upcoming Batch

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🕒 Duration
20 Hrs / 1 Week
🎓 Award
IATA Award of Completion
📡 Delivery
Online / Offline
📝 Assessment
Online Exam

What You'll Gain

✔ 1-on-1 advisor support
✔ Real travel customer case studies
✔ Role-play & scenario-based learning
✔ Confidence to handle difficult customers

Key Learning Outcomes

Critical importance of customer service in travel
Do’s & don’ts across communication channels
Building & maintaining customer loyalty
Handling difficult or upset customers professionally
Stress control & coping strategies for frontline roles

Course Content

Customer Service Fundamentals in Travel
Effective Communication Techniques
Technology for Service Improvement
Winning & Keeping Loyalty
Managing Difficult Customers
Stress Management for Frontline Roles
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Who Can Join?

  • Travel agents & consultants
  • Airline reservation & ticket agents
  • Call center & ground staff
  • Tourism frontline professionals
  • Freshers entering customer service roles

Certification Details

  • Award: IATA Award of Completion
  • Exam Format: 60 MCQs
  • Duration: 2 Hours
  • Passing: 70%
  • Attempts: 2

Why This Course?

  • Convert customer interactions into long-term business
  • Learn techniques used by top aviation brands
  • Gain confidence in handling pressure & customers
  • Career advantage for airline & travel roles

Career Opportunities

  • Customer Service Agent (Airline/Airport)
  • Travel Consultant / Travel Advisor
  • Tour Coordinator / Support Executive
  • Client Relations Specialist
  • Call Center Agent (Travel)

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