IATA Foundation in Travel and Tourism Diploma

About the Diploma

The diploma course includes the Electronic Booking Tool module that simulates a Global Distribution System environment.

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements.

Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

What You Will Learn

• Advise customers on passport and visa requirements, as well as on travel insurance options
• Promote services and facilities available to airline passengers during their travel
• Interpret standard industry codes to plan and reserve travel itineraries
• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
• Provide good customer service and retain customer loyalty
• Use the Global Distribution System to make and maintain reservations and issue travel documents

Elective Course Option

This is a single course diploma. Candidates must choose 1 of the elective courses below:

• Foundation in Travel and Tourism with Sabre Diploma

Course Content

• Travel and Tourism Industry and the Travel Professional
• Geography in Travel Planning
• Travel Formalities
• Air Transport Essentials
• Land Transport: Introduction to Passenger Rail
• Land Transport: Car and Camper
• Hotel Products and Services
• Water Transport: Ferries and Cruises
• Tour Packages
• Serving the Travel Customer
• Electronic Booking Tools
• Fundamentals in Air Fares and Ticketing
• Technology in Travel Distribution and Airline Retailing with NDC

Certificate Awarded

By successfully completing the examination, you will receive the Foundation in Travel and Tourism Diploma.

Exam Information

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